English Resume
Brenda Alicia Cantú Lozano
Paseo de la Juventud 2405, Col. Cumbres 3er Sector. Monterrey, Nuevo Leon, Mexico, 64610
Tel: +52 (81)8300-4670
Cellphone: +52 (181)8029-7277
Professional Objective
To work and develop myself in areas related to training, corporate communication and new technologies.
Experience
CGBot Monterrey, NL
Human Resources (Octubre 2007 – Present)
- Monitor Artist Metrics.
- Organize logistics for events, awards and recognition.
- Office Management.
- Process Documentation.
- Support Outsource Accounting.
- Hiring of new talent.
- Payroll.
- Development of Policy Documents.
- Job description.
- Job evaluation.
Marketing and Sales Support (February 2007 – October 2007)
- Lead generation and account assignment, contact and company analysisis for prequalification and segmentation.
- Redacting and creating informative e-mails for the team.
- Marketing processes.
- Adjustment of offer and message in line with different needs of clients and sales.
- Website redesign.
- Print material redesign.
- Ensure all information is consistent throughout printed material, website and sales kit.
- Event planning and organization.
- Design of print material.
- Design and development of invitations.
- Calls and e-mail invitations to event.
- Evaluation of different providers and their offers.
- Quote and budget proposals for event.
- Design, development and evaluation of promotional and printed material.
- Active participation and assistance.
- Evaluation and research on providers.
- Quality control of promotional material and other products.
- Evaluation and hiring of promotional material and other products.
- Evaluation of different providers' quotes.
Hispanic Teleservices Monterrey, NL
Trainer and communications Manager (January 2005 - January 2007)
- Lead all Rollouts and Initiatives across all lines of business
- Offer and incorporate creative and unique ideas into all Communication strategies while respecting the Corporate Culture.
- Collaborate with Professional Services for all projects, including client visits information rollouts and client communications
- Attend Conference Calls with clients to keep all operation leads and support areas abreast of Communications
- Assuring the effective rollout of training material – establishing new process for info rollout success and following it
- Design and implement quarterly communications strategies, that drive site performance through educational and motivational messages
- Evaluates the impact of different communication channels (internal and external) and messaging strategies by seeking feedback to ensure future communications are effective.
- Translate high-level communications requests into actionable messages.
- Ensure all communications are consistently branded with the approved site look and feel and representative of corporate objectives by utilizing available templates and style guides.
- Act in conjunction with Human Relations manager to coordinate proper support to rewards and recognitions.
- Creation of Manuals Uptrainings, Reinforcements and Handbooks for Different Trainings
- Training in Technical Support for Broadband and Narrowband connections, Account Services, Translation
- Support for supervisors, finding out where reinforcement is needed.
- Attending conference calls with clients.
- Locating opportunity areas in the business finding and creating strategies to improve these areas.
- Call Center Supervisor.
- Managing technical support team, by monitoring quality and motivating team members.
- Broadband technical support trainer.
- Billingual Technical Support
- Broadband technical support trainer.
Online Tutor (September 2000 -September 2001)
- Respond to simple and complex questions about computer hardware and software.
- Coordinator of the continuing education courses and responsible for the day-to-day management of all department tutors.
- Totally responsible for answering questions, tutoring and helping students with technical problems for the "Navigating Internet" course.
Graphic Design (October 1999 - June 2000)
- Created and designed television and print advertising for numerous products.
- Scheduled and placed advertising with the local cable company, Cablevision Monterrey, a division of Grupo Multimedios, and the local newspapers El Diario de Monterrey and the Extra.
- Redesigned old advertising to create new images, using creative ideas.
Administrative Experience
Administrative Assistant (June 2000 – September 2000)
- Performed accurate day-to-day translations, including all bilingual presentations.
- Planned and organized diverse events, including the First Legislative Reunion in Acapulco, and Board of Director meetings.
- Fiscally responsible the organization's for the bank accounts, transfers, payroll, collecting dues, and maintaining the membership database.
Education
- Instituto Tecnológico y de Estudios Superiores de Monterrey, Monterrey, NL
Masters in Communications, specializing in both multimedia and advertising. (August 2000 - December 2005) - Universidad Autónoma de Nuevo León, Facultad de Ciencias de la Comunicación, Monterrey, NL
Bachelor of Science - Communications. Major: Organizational Development (August 1995 - June 1999) - Instituto Tecnológico y de Estudios Superiores de Monterrey, Monterrey, NL
Three-year course pertaining to translations and interpretations (January 1996 - May 1999)
Abilities
- Languages: Bilingual English and Spanish. Basic French and Icelandic.
- Computer Software : Office XP, Adobe, OS X
Personal Affiliations
- Cadena Linden - Past member
- Past writer for the High School Monthly Newspaper Nuevo Foro
- Toastmasters - Past member
Personal Data
- Date of Birth – July 15, 1977
- Health - Excellent
- Valid Mexico Driver's License – # 675113
- Criminal/Arrest Record – None